Contact Agency Support Services at 877-947-5483 or FLAgencySupport@fnf.com for assistance.

Here’s our contact info (use for the surety bond company and to send proof of coverage to us):

Chicago Title Insurance Company
Commonwealth Land Title Insurance Company
Fidelity National Title Insurance Company

Attn: Agency Support Services
2400 Maitland Center Parkway | Suite 200 | Maitland, FL 32751
Ph: 877-947-5483 | Fax: 321-263-0223 | Email: FLInsurance@fnf.com

Escrow and trust account reconciliations should be submitted electronically via our EscrowTRAX application found within our agentTRAX website. Click here for instructions on how to submit. 

If you still have questions, please email EscrowTRAX or call them at 877-947-5483.

You can send them via email to FLInsurance@fnf.com or fax to 321-263-0223. You may also mail to:

Fidelity National Financial | Attn: Agency Support Services
2400 Maitland Center Parkway | Suite 200 | Maitland, FL 32751

If you still have questions, please contact us at 877-947-5483.

Send an email to Agency Support Services FLAgencySupport@fnf.com or call us at
877-947-5483.

The fee charged by the Department of Financial Services (DFS) is $61.98 per appointment for each Licensed Title Agent and Title Licensed Agency. Each appointment must be renewed every two years. You must be employed by a title agency approved by FNF in order to be appointed as a Licensed Title Agent for FNF's family of underwriters. If you still have questions, please contact FLAgencySupport@fnf.com or call us at 877-947-5483.

Agents are able to generate their own CPLs by using the letterTRAX feature of our agentTRAX program. If you currently use agentTRAX to create policy jackets, contact our Product Support team at
877-947-5483 or fnfflorida@fnf.com and request that letterTRAX be added to your account so you can create CPLs.

If you are not yet an agentTRAX user, you can register here for the site.

Agents are able to generate their own Agent in Good Standing Letter by using the letterTRAX feature of our agentTRAX program.

1. In letterTRAX, choose your state/company/address.
2. Enter "GS" in the file number field.  This will default in the system to create a Good Standing Letter.
3. The form type will be defaulted to "Standard CPL" but you can use the dropdown to choose the "Agent in Good Standing" option.
4. You are able to fill in lender information to make it lender specific and once you are finished filling everything out, hit the Create button.

If you are not yet an agentTRAX user, you can register here for the site - 

Click here for more information.

The Data Call is the process by which Florida DFS-licensed title agencies (Florida and non-resident agencies) and underwriters will submit information about their businesses to the Florida Office of Insurance Regulation (OIR). The data will be used by the OIR to review and possibly adjust the Florida promulgated title premium rates. The Data Call will not apply to attorneys or law firms licensed by The Florida Bar (i.e. not licensed by the Florida Department of Financial Services).

Under current Florida law, data for the year 2014 must be submitted by March 31, 2015. Failure to comply by the deadline could subject you to fines, penalties or even the loss of your agency license.

The information to be submitted is comprehensive. We encourage you to review your procedures and systems and make necessary adjustments now, so that you can capture the required information from each file as you go, beginning in January 2014. You don’t want to wait until 2015 to look at the data call form and realize you have insufficient data for 2014, and have to spend hours of time (and money) to back-track months of closings to gather the required information!

For more details and to view the proposed form specifying the information to be submitted, please visit www.FLTA.org.

For North and Central Florida: CFLPolicyTyping@fnf.com

For Jacksonville: FNTGJaxPolicies@fnf.com

For South Florida: SoFLPolicyTyping@fnf.com

Or contact your local agency account manager 

You may access prior policies via the agentTRAX portal under Applications > BackTitle - TitlePoint. You may also call our Product Support group at 877-947-5483 or send an email to cflproduction@fnf.com and they can assist you with finding a copy of a policy.

For North and Central Florida: CFLPolicyTyping@fnf.com

For Jacksonville: FNTGJaxPolicies@fnf.com

For South Florida: SoFLPolicyTyping@fnf.com

For North and Central Florida: CFLPolicyTyping@fnf.com

For Jacksonville: FNTGJaxPolicies@fnf.com

For South Florida: SoFLPolicyTyping@fnf.com

You can send your final title policies to FNTGFinalPolicies@fnf.com

Contact your local title plant (see the contact sheets on the Our People page).

Contact your local title plant (see the contact sheets on the Our People page) or local agency account manager (click on your profile – top right of this page. You must be logged in to see this option).

Electronically:

You can pay your non-premium TitleWave products and services online via credit card or bank account using ACH payments. Sign up for TitlePay Plus today, or contact support anytime for questions at 866-472-4845 | TitlePayPlusSupport@fnf.com

By Mail:

Fidelity National Financial, Attn: Accounting Dept.
3801 PGA Blvd. Suite 605 | Palm Beach Gardens, FL 33410

Contact our Underwriting Department at FLUWDept@fnf.com or
800-669-7450.

Electronically via ePay:

ePay gives you the ability to pay online for policy premiums directly from your bank account to Fidelity National Financial. It’s safe and secure via our www.agentTRAX.com site.

• Pay for multiple policies or just one policy
• No more lost checks
• Payments are authorized by you and clear in 3-5 business days

 If you would like to turn on ePay, contact our Product Support team at 877-947-5483 or fnfflorida@fnf.com.

By Mail:

Fidelity National Financial
Attn: Premium Processing
2400 Maitland Center Parkway, Suite 200 | Maitland, FL 32751
877-947-5483

You can also send to your local FNF office or your Agency Account Manager.

Contact your local agency account manager (click on your profile – top right of this page. You must be logged in to see this option).

Visit our UGuide topic on Claims for step by step instructions.

If the request is for an indemnification with undertaking, then that means we are being requested to cure the issue, so the request is handled as a new claim. Please submit it to our Claims Department as set forth above. titleclaims@fnf.com.

If the request is for an indemnification without undertaking, please send the request to our state underwriting department. fluwdept@fnf.com.

Call our Product Support group at 877-947-5483 or send an email to FNFFlorida@fnf.com and they can assist you.

Call our Product Support group at 877-947-5483 or send an email to FLCustomerService@fnf.com and they will take care of any corrections you may need.

Contact the agentTRAX support group at 800-586-0031 or agenttrax@fnf.com for assistance and to learn how you can sign up for our self-service Lender Authorization Module.

Contact the agentTRAX support group at 800-586-0031 or agenttrax@fnf.com for assistance and to learn how you can sign up for our self-service Lender Authorization Module.

You can view our current seminars or download our annual event calendar on the Continuing Education page.

Send an email to WeTeach@fnf.com for any questions you may have about Continuing Education credits.

Licensed Title Agents can log in to their profile with DFS to see their continuing education credits at https://dice.fldfs.com/public/pb_index.aspx

TitleWave is your online tool to order, track and receive title insurance products, as well as type policies. You can find more information on the TitleWave information page.

To sign up for a TitleWave account please go to www.titlewave.net and click on the Agent Registration button at the bottom of the screen and complete the online registration form. You can also contact fnfflorida@fnf.com to issue credentials for the site.

If you are an existing TitleWave user who has changed employers and would like your account reassigned, please contact fnfflorida@fnf.com.

You can visit our TitleWave Resources page.

For questions related to orders, please go to the Our People page and find the production office that services you (left column of page).

For technical support, you can reach our Product Support team at fnfflorida@fnf.com or 877-947-5483.

agentTRAX is FNF’s national software program used by our agents to produce Closing Protection Letters (CPLs), create policy jackets, submit your escrow account reconciliations via EscrowTRAX, and review the status of their policy issuance and remittance. You can find more information on the agentTRAX information page.

You can register on the website here

You can visit our agentTRAX training resource page for tutorials and user manuals. Or you can reach the agentTRAX support group at 877-947-5483 or fnfflorida@fnf.com